Shipping policy

Shipping times for order delivery varies by products and categories. These are mentioned clearly on the product page. Delays due to production or other issues will be communicated if contact information has been provided.  

For local and international deliveries, we use highly rated courier services such as TCS and DHL. 

Delivery Charges and Customs Clearance 

Delivery Charges vary by destination and are shown at checkout. International orders may attract import duties, taxes or customs-clearance charges imposed by the destination country. 

Unexpected delays are possible due to reasons beyond our control, such as custom clearance and global disruptions. We will always do our best to communicate with the customer if such events arise and if the information is brought to our attention and customer information is available. We encourage our customers to share valid and updated contact information. 

Returns, Refunds and Exchange 

If an order is damaged, defective, incomplete or does not meet order specifications, please contact us at +92 326 8073623 within 2 days (48 hours) of receiving your order for either a refund or an exchange. 

We want you to feel confident in your choice. If you have any questions before ordering, please contact us—we’re happy to help. Once you’ve placed your order, we’re unable to accept returns or offer refunds for a change of mind. 

If a refund is necessary based on company criteria and management decision, we will work on an arrangement that satisfies both parties to arrange a refund to your original payment method. 

Please note that Refunds, Exchanges, and Returns are not available for sale items. 

Store Sales: Cash refunds are not available. Store credit can be offered based on management approval. For exchanges within the 48-hour time frame, we will offer the option of exchanging with an item of either the same or higher value in which case the customer will pay the difference. Receipt will be required. 

Order Cancellation 

 Website: For website orders, order cancellation is not available for Ready to ship and Sale categories. For Other website orders, cancellation is possible within 48 hours of order acceptance by the company.  

For all other Order classifications, cancellation is allowed within the 48-hour window of order placement and advance payment (where applicable